Your balloon flight may be rescheduled during the festival or refunded. However, you must go to the ballooning box office to schedule a discount or receive a refund.

Yes, the price remains the same.

No or too strong winds (more than 12 km/h), rain and thunderstorm cells within a 50 km radius are unfavorable conditions for take-off. 

Sometimes the conditions do not seem favorable during the hours preceding the flight and the flight still takes place. The opposite is also likely. Flight directors (balloonmeisters) analyze the weather conditions before each flight, in order to give their authorization. 

Please note that a late take-off time may affect the duration of the flight. Depending on the decision of the balloonmeisters, each pilot is responsible for his flight and can decide to fly or not, depending on the conditions.

We cannot guarantee the exact duration of the flight, as it depends on the weather conditions at the time of take-off. However, a flight lasts approximately 1 hour. As a passenger, you should allow 3 to 4 hours for the total duration of the activity, which includes meeting the pilot, setting up the equipment and inflating, the flight, landing, packing up the equipment and returning to the departure point.

Hot air balloons can fly because warm air is lighter than cold air. On summer days, when the sun warms the earth, a phenomenon occurs that creates hotter or cooler zones and wind vortices that represent a risk for hot-air balloons. By flying very early in the morning and at the end of the day, the earth is sufficiently cold and thermal phenomena are practically absent, which allows us to fly safely.

A hot air balloon flies on average around 2 to 3000 feet of altitude, but may sometimes have to go to more than 6000 feet to find a wind with a more favorable direction and speed. It is also possible to fly at less than 1000 feet, or even at the top of the trees of a forest, to give a totally different view of the landscape.

The short version is that it is impossible to steer a hot air balloon.

The long version is that a pilot is able, in some way, to steer his balloon according to the altitude and the winds.

This is not a phenomenon that exists, since the basket is very stable, which makes it comparable to the sensation of flying in an airplane. However, it is important to take into consideration that the perception of height is real, and that for people who are uncomfortable in tight spaces, the basket can be a hindrance.

Approximately, we lose 2 degrees Celsius for every 1,000 feet of altitude. So if it is 20 degrees Celsius on the ground, it will be about 18 degrees Celsius at 1,000 feet, and so on. Also, since the balloon is moving at the same speed as the wind, you will hardly feel the wind factor during the flight.

Many factors influence the number of people allowed on board, so we cannot guarantee anything. In order to maximize the chances that we can accommodate your requests, we recommend that you arrive as soon as the kiosk opens, either at 4:45 am or 4:00 pm, depending on when your flight takes place.

No, however, we ask passengers to specify on the reservation form the languages that are understood and spoken, in order to facilitate the assignment to a pilot.