Tickets
Lineup
FR
EN

Information

About us
Partners
Ambassadors
Pilots
Sustainable development
Contact us

Social

Address

5, chemin de l'Aéroport
Saint-Jean-sur-Richelieu, Quebec
J3B 7B5

Customer Service Agent

Do you have a flair for service and want to contribute to the experience of one of Quebec's biggest festivals? Join us as a customer service intern and help create an unforgettable experience for our festival-goers!

‍

What you'll learn:

  • Manage customer interactions in a dynamic event context.
  • Deliver a quality customer experience, even in demanding situations.
  • Work with multidisciplinary teams to solve problems in real time.
  • Understand the challenges of visitor satisfaction at a major public event.

‍

*Open to interns

‍

Your responsibilities

What you'll do:

  • Answer festival-goers' questions by phone, e-mail and on site.
  • Provide support before and during the event, to respond to requests for information and any problems encountered.
  • Assist in the management of complaints and comments from festival-goers to ensure their satisfaction.
  • Collaborate with various internal departments to provide fast, efficient solutions for festival-goers.
  • Participate in the continuous improvement of the customer experience by collecting visitor feedback.
  • Keep customer service policies up to date
  • Set up an information booklet for all participants during the festival (Telecom, information booth, ticketing, etc.).

Requirements

What we are looking for :

  • Excellent customer service skills, patience and good listening skills.
  • Excellent written and verbal communication skills in French and English.
  • Ability to handle stressful situations calmly and professionally.
  • An interest in events and a desire to contribute to the festival's success.

Information

Place of work

5, chemin de l'Aéroport, Saint-Jean-sur-Richelieu, QC (hybrid office/teleworking possible)

Salary

To be determined according to current salary scale

Duration

May to end of August 2025

*Start and end times may not correspond with local public transportation. Candidates must be self-sufficient in terms of transportation (free parking available on site). Additional information may be provided during the interview.

Submit your application

Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
The information you provide will be used to manage our application files and will remain completely confidential. For more information, please see our privacy policy.
Thank you for your interest! We have received your application!
Oops! Something went wrong while submitting the form.

Stay up to date withof our latest news!

Subscribe to our newsletter, we won't bother you too much, we promise.

I am registering