FAQ

Here are some answers to the questions we are most frequently asked.

If you don't find the answer to your question here, send us an email at festival@montgolfieres.com

When will the festival take place?

As part of our 40th edition, we are offering you a renewed formula to maximize your experience. The festival will take place over two weekends*, from August 11 to 13, 2023 and from August 17 to 20, 2023.

What are the opening hours of the site?

Thursdays and Fridays: 2:30 pm to 11:30 pm.

Saturdays and Sundays: 12pm to 11:30pm.

Where will the festival take place?
How can I participate in the May 16th pre-sale?

Nothing could be simpler, just subscribe to our newsletter and an email will be sent to you with a link that will allow you to access the ticket office.

In case of bad weather, is the site open?

The site is open, rain or shine. Please note that some activities, such as the inflatable games, will be temporarily cancelled. However, we have a host of other activities that you will enjoy just as much!

In case of bad weather, is there a rain check policy?

The former "rain check" policy for cancelled flights no longer applies as of the 2022 edition. No refunds or exchanges of day tickets, integrated or regular 7-day passports and parking tickets are allowed. Please dress appropriately for the day's weather.

Rain checks for 2019 were accepted in 2022 to honor the old discount policy. However, starting in 2023, no Rain checks will be applicable.

How do I book a hot air balloon flight?

Reservations for flights can be made directly from our website. Stay tuned to our social networks so you don't miss the opening of the reservations.

Before starting your flight, we recommend that you consult the Practical Information section to make sure you meet all the eligibility criteria for a balloon flight.

Will there be flights only for the 7 days of the festival?

No. There will be a total of 18 flight times, all spread out from August 11 to 20. For the complete schedule, please visit the Fly-In Experience page.

I have booked a flight, but the weather conditions do not allow any departure, what happens to my balloon flight?

In the event of inclement weather, you will have the option of rescheduling your flight or receiving a refund. In this case, you must be present at the kiosk at the scheduled time in order to reschedule your flight or receive a refund. For more information, please consult the Practical Info section.

In case of bad weather conditions, are the flights cancelled?

We take the safety of our festival-goers and our team to heart. Therefore, if the weather conditions are unfavorable, the flights will be cancelled. However, the site will remain open and it will still be possible to immerse yourself and live the ballooning experience! When in doubt, consult our social networks.

Can I work or volunteer for the festival?

Absolutely, we are always looking for dynamic people to join our team!  

For a job: Click here to discover your future position!  

To become a volunteer: Click here to explore the different areas of involvement.

How do I get my one-day deck experience?

Here's how to enjoy a day at the Terrasse 40e Fonds de solidarité FTQ:

You already have your daily ticket or 7-day passport?

Log in to your Ticketmaster account to purchase your deck experience.

Don't have your daily ticket or 7-day passport?

Once on TicketMaster, select your product;

The option to add the deck experience to your order will be offered as a second step.

What type of passport can I get?

Integrated 7-day passport (quantity sold out)

Gives access to the site, all shows, rides and includes parking for the 7 days of the festival.

Regular: For people 13 years and older.

Youth: For people between 5 and 12 years old.

Child*: For children under 4 years old.

7-day passport

Gives access to the site and to all the shows for the 7 days of the festival.

Regular: For people 13 years and older.

Youth: For people between 5 and 12 years old.

Child*: For children under 4 years old.

*4 years old and under do not need a passport. With a proof of age, they have free access to the site.

What type of daily ticket can I get?

Regular: For people 13 years and older.

Youth: For people between 5 and 12 years old.

Children: For children 4 years and under.

Family: For two adults and two children 12 years old and under.

Where can I buy my festival passes?

Directly on our website, from the ticketing section.

Please note that before the festival begins, there are no physical sales outlets. Also, our offices are not open to the public.

I don't have a credit card. How do I get my passes?

Don't worry, it's very simple! You can get a prepaid credit card wherever they are available and use it to make your purchases on our site.

Do the 7-day passports (regular and integrated) include all shows?

Yes, but no seats will be available on the floor. Several giant screens near the main stage will ensure that you don't miss anything!

How will I receive my passes?

Once you have purchased your passports or tickets, a confirmation message will be sent to the email address associated with your order. You will then have access to your tickets from your TicketMaster account.

If you are having difficulty, contact us at festival@montgolfieres.com

Can I transfer my passes to someone else?

Yes, these items are transferable as many times as you like, as long as you have not activated them on the festival site.

Once activated, can I still transfer my passes to someone else?

No, as soon as you scan the QR code associated with your passes, they belong to you and cannot be transferred.

How do I transfer my passes to someone else?

1-Download the TicketMaster application on your cell phone

Open the TicketMaster application and log in to your account. If you don't already have an account, register.

Go to the My Events section and select the event for which you wish to view your tickets.

Click on Transfer. * If the button is grayed out, it means that the tickets cannot be transferred. Select the tickets you wish to transfer, and click Transfer to . Enter the recipient's information, including phone number and email address, and an optional comment.

TIP: If a cell phone number is entered, the link to claim the ticket will be sent via text message. All you have to do is click on Send! If an email address is entered, the link to claim the ticket will be sent by email.

Click Transfer Ticket. Your transferred tickets will be marked as "Sent". Once the recipient has accepted the tickets, you will see "Accepted". You will receive an email confirming that the ticket has been accepted by the recipient. After a successful transfer, the ticket can no longer be used in your account to access the event.

2- Transfer from a computer Log in to your TicketMaster account.

Find your event by clicking on your name at the top right of the page and then selecting My Tickets.

Find your event and click on View Details.

NOTE: If the Transfer Tickets button is grayed out, it means that tickets cannot be transferred.

Select the tickets you wish to transfer and click Continue.

Enter the recipient's information, including email address and a comment (optional).

Click on Send.

Does the person to whom the passes are transferred need to have a TicketMaster account?

Yes, and it only takes a few seconds to create the account. If the person already has an account, be sure to use the email address associated with their Ticketmaster account. This will make it even easier for the recipient to accept the tickets.

How does pass transfer work?

When you transfer a ticket, the recipient who receives it must accept it on the TicketMaster application. Once accepted, TicketMaster sends them a new barcode to activate their tickets.

How do we know if the passes have been accepted?

Once you've sent the tickets, you'll see one of two statuses: "Pending" means that the recipient has not yet accepted the forwarded tickets, so you can remind them to check their email and text messages for the invitation; "Accepted by" means that the tickets have been forwarded.

Can I transfer a parking ticket purchased for the festival?

In addition to tickets, other items, such as parking, may also be transferred. To see which items are eligible for transfer, check your order in your online account. If the Transfer button appears, you can transfer that item to another person. If the button is grayed out, you cannot transfer that item.

Can we transfer tickets that have been previously transferred?

Yes, once you accept the tickets, you may dispose of them as you wish. If you are unable to attend the event, transfer them to the sender or to a person of your choice. Please note that once you scan the QR code associated with your passes, they become your property and cannot be transferred.

On my ticket, it says 8:00 pm, do I still have access to the site during the day?

Certainly. The ticket only indicates the time the show is scheduled to begin. However, it gives you access to the site for the entire day.

On my ticket it says section/ranged and seat? What does that mean?

It doesn't mean anything (unfortunately, it's not the secret code of our chocolate cupboard). On the site, you are free to go wherever you want.

When will the program be unveiled?

You can now consult the programming section to discover the artists who will be with us for the 2023 edition!

If an artist cancels for any reason, will I receive a refund?

No. All performances at the festival are subject to change or cancellation without notice.

Is the festival an all-ages event?

Yes, our programming is for people of all ages. Shows, massive hot air balloon flights, rides, inflatable games, activities, a gourmet offer and many other things to see and do. There's something for everyone, whether they're enjoying the festivities with friends or family!

Is the festival accessible to people with reduced mobility?

Yes, we offer a user-friendly event for everyone. There are parking spaces for people with reduced mobility, as well as a platform for the shows. To get there, simply follow the signs. 

Each person in a wheelchair will be entitled to one (1) companion with free access to the site and to the dedicated platform near the stage, by submitting their access card (e.g. CAL).

Each person requiring assistance will be entitled to one (1) attendant with free access to the site, by submitting their access card (e.g. CAL).

Are animals allowed on the site?

No. Although we would love to pet your pitoos, no animals are allowed on site. Of course, guide dogs are an exception.

What types of facilities and services can I find on site?

Our site offers a variety of services on the entire site: fine dining stations, refreshment areas, relaxation areas and more! Facilities for maintaining the cleanliness of the site (garbage and recycling garbage cans) are also present on site.

How to access the festival site?

The festival site is located at 5 Chemin de l'Aéroport, Saint-Jean-sur-Richelieu, QC J3B 7B5. Here is how to get there:  

Car

Parking available from Gouin Boulevard. Rate of $15.00/day (taxes and service charges included).

Public transportation from Montreal

Downtown terminus (Bonaventure metro) : Line 96, door 17 or 18

Transfer at St-Jean Terminus to the Hot Air Balloon Shuttle or the St-Jean Blue Line bus service

Public transportation from the South Shore

Panama (Brossard) Terminal: Line 96, platform No 15

Transfer at St-Jean Terminus to the Hot Air Balloon Shuttle or the St-Jean Blue Line bus service

Public transportation in Saint John

Watch for electronic variable message signs on Highway 10, Highway 30 and Highway 35 to keep you informed of traffic conditions as you approach the event site. Bike rack on the bus.

Bikes

Bicycle racks are located outside the site and near the pedestrian entrance. Bicycles are not allowed on the event site.

Can we bring chairs?

Yes, folding chairs are allowed.

Is it allowed to bring food to the festival site?

Yes, a landscaped area with tables and shade will allow you to make the most of your meal. In addition, a gourmet alley will be waiting for you on site!

Can I bring in alcoholic beverages from outside?

No, we have everything you need! Personal alcoholic beverages are therefore prohibited.

Cannabis Regulation

In accordance with the law, it is strictly forbidden to consume any form of cannabis on the entire festival site.

For more details, you can consult this link.

Are there any hotels nearby?

Yes, click here to learn more about accommodation options in the area. 

Are there any campgrounds nearby?

Yes, click here to learn more about accommodation options in the area.

Need more information?

Contact us for more information!

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