Here are some answers to the questions we are most frequently asked.
If your question is not answered here, please send us an email at firstname.lastname@example.org
As part of our 40th edition, we are offering you a renewed formula to maximize your experience. The festival will take place over two weekends*, from August 11 to 13, 2023 and from August 17 to 20, 2023.
Thursdays and Fridays: 2:30 pm to 11:30 pm.
Saturdays and Sundays: 12 pm to 11:30 pm.
For us, 40 is the new 20. At the dawn of a new decade, we are renewing our offer and concentrating our efforts in order to give you an experience even more full of color, music and wonder!
No, only full refunds are given. That said, a little birdie tells us that you will get more than enough for your money ;)
Absolutely. You have received an email from our Ticketmaster office explaining the procedure. The request must be sent before April 19th, that is to say within 30 days following the reception of the email announcing the change.
Attention, the request will be final and cannot be cancelled. It will therefore not be possible to go back and take advantage of the low price you benefited from when you purchased your passport.
Reservations for flights will be made directly from our website. Stay tuned to our social networks so you don't miss the opening of reservations.
Before starting your flight, we advise you to consult the flight FAQ to make sure you meet all the eligibility criteria for a balloon flight.
Yes, throughout the 7 days, you will be able to watch the flights or even board a hot air balloon for a flight!
The event site will be located at 5 Chemin de l'Aéroport, Saint-Jean-sur-Richelieu, QC J3B 7B5.
The site is open, come rain or shine. Please note that certain activities, like the inflatable games, will be temporarily canceled. However, we have a lot of other activities that you will enjoy just as much!
The former "Rain check" policy for cancelled flights no longer applies as of the 2022 edition. No refunds or exchanges of day tickets, integrated or regular 7-day passports and parking tickets are allowed. Please bring appropriate attire depending on the weather of the day.
Rain checks from 2019 were accepted in 2022 to honor the old discount policy. However, starting in 2023, no Rain check will be applicable.
Absolutely, we are always looking for dynamic people to join our team!
For a job: Click here to discover your future position!
As for volunteering, you will be able to discover our different areas of involvement soon. In the meantime, if you wish to add your name to our volunteer bank, you can contact us at email@example.com
The passport, which gives access to the site for all 7 days of the festival, is available at a low price now. Please note that we are SOLD OUT for the integrated passports for the 2023 edition.
Daily tickets will go on sale gradually when certain headliners are unveiled. Afterwards, all tickets will be available when the 2023 program is announced.
Stay tuned by subscribing to our newsletter or our social networks for all information on ticket sales.
Integrated Passport (quantity sold out)
Givesaccess to the site, all shows, rides and includes parking for the 7 days of the festival.
Regular: For people 13 years and older.
Youth: For people between 5 and 12 years old.
Child*: For people 4 years old and under.
Givesaccess to the site and all shows for the 7 days of the festival.
Regular: For people 13 years old and +.
Youth: For people between the ages of 5 and 12.
Child*: For those 4 years old and under.
*4 years old and under do not need to purchase a passport. With a proof of age, they have free access to the site.
Directly on our website, from the ticketing section.
*Please note that there are no physical sales points and that our offices are not open to the public.
Don't worry, it's very simple! You can get a prepaid credit card wherever they are available and use it to make your purchases on our site.
Yes, passports provide general admission to the site.
There are no reserved seats. However, tickets for the stage will be available when we unveil our 2023 program.
In addition, two large screens are set up near the main stage so that everyone can see the shows.
The 2023 pricing will be published shortly.
The 2023 pricing will be published shortly.
Once you have purchased your tickets, a confirmation message will be sent to the email address associated with your order. You will then have access to your tickets directly on Ticketmaster.
If you have any difficulties, please contact us at firstname.lastname@example.org
Yes, these items are transferable as many times as you like, as long as you have not activated them on the festival site.
1-Download the Ticketmaster application on your cell phone
Open the Ticketmaster application and log in to your account. If you don't already have an account, register.
Go to the My Events section and select the event for which you want to view your tickets.
Click on Transfer. * Select the tickets you wish to transfer, and click Transfer to. Enter the recipient's information, including phone number and email address, and an optional comment.
TIP: If a cell phone number is entered, the link to claim the ticket will be sent via text message. All you have to do is click on Send! If an email address is entered, the link to claim the ticket will be sent by email.
Click on Transfer Ticket. Your forwarded tickets will be marked as "Sent". Once the recipient has accepted the tickets, it will say "Accepted". You will receive an email confirming that the ticket has been accepted by the recipient. After a successful transfer, the ticket can no longer be used in your account to access the event.
2- Transfer from a computer Log into your Ticketmaster account.
Find your event by clicking on your name at the top right of the page and then selecting My Tickets.
Find your event and click on View Details and click on Transfer Tickets.
NOTE: If the Transfer Tickets button is grayed out, it means that tickets cannot be transferred.
Select the tickets you wish to transfer and click Proceed.
Enter the recipient's information, including email address and a comment (optional).
Click on Send.
Yes, but creating an account only takes a few seconds. If the person already has a Ticketmaster account, please make sure to use the email address associated with it. It will be even easier for the recipient to accept the tickets.
When you transfer tickets, the recipient who receives them has to accept them in the Ticketmaster application. Once accepted, Ticketmaster will send them a new bar code to activate the tickets.
When you have sent the tickets, you will see one of two statuses, Pending or Accepted. Pending means that the recipient hasn’t yet accepted the tickets. You can remind them to check their emails and text message to find the invitation; Accepted means that the tickets were transferred successfully.
Yes. When you accept the tickets, you can do what you want with them. If you cannot attend the event, transfer them back to the sender, or to anyone else you choose.
For any questions related to ticket transactions, please contact Ticketmaster directly or see their website. They are handling ticketing.
No. This special project that took place in 2019 is not returning for the 2023 edition.
For the moment, no artist has been announced. The headliners will be revealed in the spring of 2023.
Until then, stay in touch! You can subscribe to our newsletter for all exclusive communications: HERE
To stay informed you can also follow us on our social networks.
The complete program will be unveiled in the spring of 2023.
Until then, let's stay in touch! You can subscribe to our newsletter for all exclusive communications: https://mailchi.mp/ba5ecd8946ec/international-de-montgolfires-2022
To stay informed, you can also follow us on our social networks.
No. All the performances planned for the Festival are subject to change or cancellation without notice.
Yes, our programming is intended for young and old, friends and families. Whether it’s the shows, the group take offs, the rides or the fun games, there’s something for everyone.
Yes, the International welcomes everyone. There are dedicated parking spaces for people with limited mobility, as well as a platform near the control area for shows. To access these areas, just follow the signs. Each person in a wheelchair has the right to one (1) attendant close to the stage.
No. Even though we would love to pet your animals, they are not allowed on site. Of course, guide dogs are an exception.
Our site offers a variety of services over the entire area: fine dining stations, refreshment areas, relaxation areas and more! Facilities to keep the site clean (garbage cans and recycling bins) are also available on site.
The festival site is located at 5 Chemin de l'Aéroport, Saint-Jean-sur-Richelieu, QC J3B 7B5. Here is how to get there by:
Parking tickets will be available directly on our website, following the unveiling of the 2023 program. For holders of an integrated passport, parking is included.
Public transportation from Montreal
Terminus Centre-Ville (Bonaventure metro): Line 96, gate 17 or 18
Correspondence at Terminus St-Jean to the Hot Air Balloon Shuttle or the blue line of the Saint-Jean bus service
Public transit from the South Shore
Terminus Panama (Brossard): Line 96, platform No 15
Transfer at Terminus St-Jean to the Hot Air Balloon Shuttle or the blue line of the St-Jean bus service
Public transportation in St-Jean
Keep an eye on the electronic variable message signs located on Highway 10, Highway 30 and Highway 35. They will keep you informed of traffic conditions as you approach the event site. Bike rack on the bus.
Bike racks are installed outside the site and near the pedestrian entrance. Bicycles are not allowed on the event site.
Yes. Folding chairs are permitted.
Yes. Enhanced food stations will also be found on site.
No, we have everything you need! Personal alcoholic beverages are therefore prohibited.
In accordance with the law, it is strictly forbidden to consume any form of cannabis anywhere on the International Balloon Festival site. For more information, please click here.
Yes, click here to learn more about accommodation options in the area.