7-day passport

Gives you access to the site for shows and activities during the 7 days of the festival!

Regular: For people aged 13 and over.

Youth: For people aged 5 to 12.

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The integrated passport (sold out)

Your all-inclusive access: entry to the site for shows and activities, and access to the rides and parking (adults) to enjoy the full wonder of the 7-day festival!

Regular: For people aged 13 and over.

Youth: For people aged 5 to 12.

*4 years old and under do not need a passport. With a proof of age, they have free access to the site.

*Passports include access to the site, most activities and shows.

Yes, and more! They give access to the site, most activities and all festival shows.

Directly here, in the ticketing section of our website!

‍Please note that prior to the start of the festival, there are no physical sales outlets. In addition, our offices are not open to the public.

Regular: 13 years and over.

Youth: ages 5 to 12.

Children: Children aged 4 and under. Access to the site is free, but proof of age is required.

Yes, once you accept the passes, you can dispose of them as you wish. If you are unable to attend the event, transfer them to the sender or the person of your choice. Please note that for daily tickets, as soon as you activate them, they can no longer be transferred. The same applies to passports! 

It doesn't mean anything (unfortunately, it's not the secret code of our chocolate cupboard). On the site, you are free to go wherever you want.

From the announcement of a headliner to the unveiling of the full program.

8 passes can be purchased per transaction. If you wish to buy more, you can do so in a second transaction.

1-Download the TicketMaster application on your cell phone

Open the TicketMaster application and log in to your account. If you don't already have an account, register.

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Go to the My Events section and select the event for which you wish to view your tickets.

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Click on Transfer. * If the button is grayed out, it means that the tickets cannot be transferred. Select the tickets you wish to transfer, and click Transfer to . Enter the recipient's information, including phone number and email address, and an optional comment.

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TIP: If a cell phone number is entered, the link to claim the ticket will be sent via text message. All you have to do is click on Send! If an email address is entered, the link to claim the ticket will be sent by email.

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Click Transfer Ticket. Your transferred tickets will be marked as "Sent". Once the recipient has accepted the tickets, you will see "Accepted". You will receive an email confirming that the ticket has been accepted by the recipient. After a successful transfer, the ticket can no longer be used in your account to access the event.

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2- Transfer from a computer Log in to your TicketMaster account.

Find your event by clicking on your name at the top right of the page and then selecting My Tickets.

Find your event and click on View Details.

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NOTE: If the Transfer Tickets button is grayed out, it means that tickets cannot be transferred.

Select the tickets you wish to transfer and click Continue.

Enter the recipient's information, including email address and a comment (optional).

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Click on Send.

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*Integrated passports will be sent by mail only and will not be transferable to Ticketmaster. You will receive a confirmation email, assuring you that your transaction has been completed. Your passports will then be sent to you in the summer of 2025. ‍Please note that handling and delivery fees will be automatically added to your order.

Yes, you can opt for 7-day postal delivery of your passports by selecting this option on Ticketmaster at the time of purchase.

Please note: your choice of delivery is final after payment, so check it carefully.

Handling and delivery charges will apply for this option. Passes will be delivered in summer 2025.

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*Integrated passports will be sent exclusively by mail. You will receive a confirmation e-mail, assuring you that your transaction has been completed. Your passports will then be sent to you in the summer of 2025. Please note that handling and delivery charges will be automatically added to your order.

No, parking tickets are not transferable. To find out which items are eligible for transfer, check your order in your online account. If the Transfer button appears, you can transfer this item to another person. If the button is grayed out, you cannot transfer this item.

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No. All performances at the festival are subject to change or cancellation without notice.

Yes, we offer a user-friendly event for everyone. There are parking spaces for people with reduced mobility, as well as a platform for the shows. To get there, simply follow the signs. 

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Each wheelchair user will be entitled to one (1) companion with free access to the site and the dedicated platform near the stage, by submitting their access card (e.g.: CAL Ou Access 2).

Each person requiring assistance will be entitled to one (1) attendant with free access to the site, by submitting their access card (e.g. CAL or Access 2).

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To find out more, visit our Accessibility page!

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No. Although we would love to pet your pitoos, no animals are allowed on site. Of course, guide dogs are an exception.

Our site offers a variety of services on the entire site: fine dining stations, refreshment areas, relaxation areas and more! Facilities for maintaining the cleanliness of the site (garbage and recycling garbage cans) are also present on site.

On the site, it is forbidden to have:

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→ pets (except guide dogs);

→ glass bottles or containers;

→ alcoholic beverages;

→ cigarettes;

→ drugs;

→ a bike;

→ a skateboard;

→ bare feet.

Yes, folding chairs are allowed.

Yes, a landscaped area with tables and shade will allow you to make the most of your meal. In addition, a gourmet alley will be waiting for you on site!

No, we have everything you need! Personal alcoholic beverages are therefore prohibited.

In accordance with the law, it is strictly forbidden to consume any form of cannabis on the entire festival site.

For more details, you can consult this link.

Yes, click here to learn more about accommodation options in the area. 

Yes, click here to learn more about accommodation options in the area.

The hot-air balloons that fly during the festival generally accommodate between 2 and 4 people.

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For groups of more than 4 people, you will be divided into sub-groups.

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We'll be making the official announcement on our social networks and in our newsletter! 

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No. However, there are four criteria that must be met:

• The passenger must be at least 1.2 metres (4 feet) tall;
• The passenger must be able to stand upright throughout the flight (without assistance);
• Passengers must be able to get in and out of the basket on their own (average basket height = 3.5 feet).
• Passengers aged 14 and under must be accompanied by an adult.

Yes. For safety reasons, please note that :                                    

→ Persons suffering from back pain, heart ailments, less than 1.2 meters (4 feet) tall, pregnant women (or women who believe they are pregnant) and passengers under the influence of drugs or alcohol will not be admitted to the flight.

→ A hot-air balloon flight can aggravate a previous injury.

→ If you've had joint replacement surgery, consult your doctor and mention it to the pilot.

→ If you suffer from allergies or a serious medical condition, tell the pilot. Make sure you're prepared for any eventuality (bring your medication: EpiPen, insulin, etc.);

→ If you need to take medication at a fixed time, it's advisable to have it with you as flight times can vary.

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Note: If you suffer from a medical condition or have any questions about your abilities, please consult your doctor and inform the balloon pilot.

→ Young people aged 14 and under must be accompanied by an adult.

→ Passengers must be physically fit to:

→ Easily climb in and out of the basket on their own, hold onto something without assistance and remain upright throughout the flight;

→ Use the step on the side of the basket to step over its edge;

→ Take the shock of landing. This is the equivalent of a jump from a kitchen chair. Sometimes it can be a little more abrupt, so it's important to take this into consideration;

→ Be able to walk on uneven terrain.

At the Passenger Kiosk, located on the festival site. 

As your flight approaches, an e-mail will be sent to you with all the information you need to know about your arrival at the festival.

Hot-air balloon gondolas are equipped with either a door or a step allowing passengers to climb inside. As it's impossible to choose your balloon, all passengers must be able to use the footboard to step over the edge of the basket (average basket height = 3.5 feet).

The important thing is to be comfortable. As it's often cooler at higher altitudes and you'll be landing on farmland, remember to bring long clothes that will keep you warm and protect you from mosquitoes. With a pair of comfortable shoes, you'll be ready for your adventure!

Of course! We strongly encourage you to bring a camera so you can capture this magical moment.

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Please note that neither we nor the driver and his team can be held responsible for any lost or dropped items.

No, you need to make sure you only carry what you need for your flight.

Usually, the landing takes place in a field close to a road or path to facilitate recovery of the balloon. That said, since the strength and direction of the wind have a major influence on a hot-air balloon's route, each departure leads to a different destination.

Thanks to tracking teams. One team follows the balloon from the moment it leaves and stays in communication with the pilot throughout the flight. On landing, they help the pilot repack the envelope and return the equipment to the trailer. Everyone then returns to the starting point in the pursuit vehicle. 

To make the most of your hot-air ballooning experience, you can help the pilot and his team repatriate all the equipment. However, please make sure you have the pilot's permission!

Before departure, you will be asked to sign a liability waiver form, which releases International Balloon Club and the pilot from all liability. Please bear in mind that flying is an activity with inherent risk.

Your balloon flight may be rescheduled during the festival or refunded. However, you must go to the ballooning box office to schedule a discount or receive a refund.

Yes, the price remains the same.

No or too strong winds (more than 12 km/h), rain and thunderstorm cells within a 50 km radius are unfavorable conditions for take-off. 

Sometimes the conditions do not seem favorable during the hours preceding the flight and the flight still takes place. The opposite is also likely. Flight directors (balloonmeisters) analyze the weather conditions before each flight, in order to give their authorization. 

Please note that a late take-off time may affect the duration of the flight. Depending on the decision of the balloonmeisters, each pilot is responsible for his flight and can decide to fly or not, depending on the conditions.

We cannot guarantee the exact duration of the flight, as it depends on the weather conditions at the time of take-off. However, a flight lasts approximately 1 hour. As a passenger, you should allow 3 to 4 hours for the total duration of the activity, which includes meeting the pilot, setting up the equipment and inflating, the flight, landing, packing up the equipment and returning to the departure point.

Hot air balloons can fly because warm air is lighter than cold air. On summer days, when the sun warms the earth, a phenomenon occurs that creates hotter or cooler zones and wind vortices that represent a risk for hot-air balloons. By flying very early in the morning and at the end of the day, the earth is sufficiently cold and thermal phenomena are practically absent, which allows us to fly safely.

A hot air balloon flies on average around 2 to 3000 feet of altitude, but may sometimes have to go to more than 6000 feet to find a wind with a more favorable direction and speed. It is also possible to fly at less than 1000 feet, or even at the top of the trees of a forest, to give a totally different view of the landscape.

The short version is that it is impossible to steer a hot air balloon.

The long version is that a pilot is able, in some way, to steer his balloon according to the altitude and the winds.

Approximately, we lose 2 degrees Celsius for every 1,000 feet of altitude. So if it is 20 degrees Celsius on the ground, it will be about 18 degrees Celsius at 1,000 feet, and so on. Also, since the balloon is moving at the same speed as the wind, you will hardly feel the wind factor during the flight.

No, however, we ask passengers to specify on the reservation form the languages that are understood and spoken, in order to facilitate the assignment to a pilot.