Here are some answers to the questions we are most frequently asked.
If you don't find the answer to your question here, send us an email at festival@montgolfieres.com
As part of our 40th edition, we are offering you a renewed formula to maximize your experience. The festival will take place over two weekends*, from August 11 to 13, 2023 and from August 17 to 20, 2023.
Thursdays and Fridays: 2:30 pm to 11:30 pm.
Saturdays and Sundays: 12pm to 11:30pm.
Nothing could be simpler, just subscribe to our newsletter and an email will be sent to you with a link that will allow you to access the ticket office.
The site is open, rain or shine. Please note that some activities, such as the inflatable games, will be temporarily cancelled. However, we have a host of other activities that you will enjoy just as much!
The former "rain check" policy for cancelled flights no longer applies as of the 2022 edition. No refunds or exchanges of day tickets, integrated or regular 7-day passports and parking tickets are allowed. Please dress appropriately for the day's weather.
Rain checks for 2019 were accepted in 2022 to honor the old discount policy. However, starting in 2023, no Rain checks will be applicable.
Reservations for flights can be made directly from our website. Stay tuned to our social networks so you don't miss the opening of the reservations.
Before starting your flight, we recommend that you consult the Practical Information section to make sure you meet all the eligibility criteria for a balloon flight.
No. There will be a total of 18 flight times, all spread out from August 11 to 20. For the complete schedule, please visit the Fly-In Experience page.
In the event of inclement weather, you will have the option of rescheduling your flight or receiving a refund. In this case, you must be present at the kiosk at the scheduled time in order to reschedule your flight or receive a refund. For more information, please consult the Practical Info section.
We take the safety of our festival-goers and our team to heart. Therefore, if the weather conditions are unfavorable, the flights will be cancelled. However, the site will remain open and it will still be possible to immerse yourself and live the ballooning experience! When in doubt, consult our social networks.
Absolutely, we are always looking for dynamic people to join our team!
For a job: Click here to discover your future position!
To become a volunteer: Click here to explore the different areas of involvement.
Here's how to enjoy a day at the Terrasse 40e Fonds de solidarité FTQ:
You already have your daily ticket or 7-day passport?
Log in to your Ticketmaster account to purchase your deck experience.
Don't have your daily ticket or 7-day passport?
Once on TicketMaster, select your product;
The option to add the deck experience to your order will be offered as a second step.
Integrated 7-day passport (quantity sold out)
Gives access to the site, all shows, rides and includes parking for the 7 days of the festival.
Regular: For people 13 years and older.
Youth: For people between 5 and 12 years old.
Child*: For children under 4 years old.
7-day passport
Gives access to the site and to all the shows for the 7 days of the festival.
Regular: For people 13 years and older.
Youth: For people between 5 and 12 years old.
Child*: For children under 4 years old.
*4 years old and under do not need a passport. With a proof of age, they have free access to the site.
Regular: For people 13 years and older.
Youth: For people between 5 and 12 years old.
Children: For children 4 years and under.
Family: For two adults and two children 12 years old and under.
Directly on our website, from the ticketing section.
Please note that before the festival begins, there are no physical sales outlets. Also, our offices are not open to the public.
Don't worry, it's very simple! You can get a prepaid credit card wherever they are available and use it to make your purchases on our site.
Yes, but no seats will be available on the floor. Several giant screens near the main stage will ensure that you don't miss anything!
Once you have purchased your passports or tickets, a confirmation message will be sent to the email address associated with your order. You will then have access to your tickets from your TicketMaster account.
If you are having difficulty, contact us at festival@montgolfieres.com
Yes, these items are transferable as many times as you like, as long as you have not activated them on the festival site.
No, as soon as you scan the QR code associated with your passes, they belong to you and cannot be transferred.
1-Download the TicketMaster application on your cell phone
Open the TicketMaster application and log in to your account. If you don't already have an account, register.
Go to the My Events section and select the event for which you wish to view your tickets.
Click on Transfer. * If the button is grayed out, it means that the tickets cannot be transferred. Select the tickets you wish to transfer, and click Transfer to . Enter the recipient's information, including phone number and email address, and an optional comment.
TIP: If a cell phone number is entered, the link to claim the ticket will be sent via text message. All you have to do is click on Send! If an email address is entered, the link to claim the ticket will be sent by email.
Click Transfer Ticket. Your transferred tickets will be marked as "Sent". Once the recipient has accepted the tickets, you will see "Accepted". You will receive an email confirming that the ticket has been accepted by the recipient. After a successful transfer, the ticket can no longer be used in your account to access the event.
2- Transfer from a computer Log in to your TicketMaster account.
Find your event by clicking on your name at the top right of the page and then selecting My Tickets.
Find your event and click on View Details.
NOTE: If the Transfer Tickets button is grayed out, it means that tickets cannot be transferred.
Select the tickets you wish to transfer and click Continue.
Enter the recipient's information, including email address and a comment (optional).
Click on Send.
Yes, and it only takes a few seconds to create the account. If the person already has an account, be sure to use the email address associated with their Ticketmaster account. This will make it even easier for the recipient to accept the tickets.
When you transfer a ticket, the recipient who receives it must accept it on the TicketMaster application. Once accepted, TicketMaster sends them a new barcode to activate their tickets.
Once you've sent the tickets, you'll see one of two statuses: "Pending" means that the recipient has not yet accepted the forwarded tickets, so you can remind them to check their email and text messages for the invitation; "Accepted by" means that the tickets have been forwarded.
In addition to tickets, other items, such as parking, may also be transferred. To see which items are eligible for transfer, check your order in your online account. If the Transfer button appears, you can transfer that item to another person. If the button is grayed out, you cannot transfer that item.
Yes, once you accept the tickets, you may dispose of them as you wish. If you are unable to attend the event, transfer them to the sender or to a person of your choice. Please note that once you scan the QR code associated with your passes, they become your property and cannot be transferred.
Certainly. The ticket only indicates the time the show is scheduled to begin. However, it gives you access to the site for the entire day.
It doesn't mean anything (unfortunately, it's not the secret code of our chocolate cupboard). On the site, you are free to go wherever you want.
You can now consult the programming section to discover the artists who will be with us for the 2023 edition!
No. All performances at the festival are subject to change or cancellation without notice.
Yes, our programming is for people of all ages. Shows, massive hot air balloon flights, rides, inflatable games, activities, a gourmet offer and many other things to see and do. There's something for everyone, whether they're enjoying the festivities with friends or family!
Yes, we offer a user-friendly event for everyone. There are parking spaces for people with reduced mobility, as well as a platform for the shows. To get there, simply follow the signs.
Each person in a wheelchair will be entitled to one (1) companion with free access to the site and to the dedicated platform near the stage, by submitting their access card (e.g. CAL).
Each person requiring assistance will be entitled to one (1) attendant with free access to the site, by submitting their access card (e.g. CAL).
No. Although we would love to pet your pitoos, no animals are allowed on site. Of course, guide dogs are an exception.
Our site offers a variety of services on the entire site: fine dining stations, refreshment areas, relaxation areas and more! Facilities for maintaining the cleanliness of the site (garbage and recycling garbage cans) are also present on site.
The festival site is located at 5 Chemin de l'Aéroport, Saint-Jean-sur-Richelieu, QC J3B 7B5. Here is how to get there:
Car
Parking available from Gouin Boulevard. Rate of $15.00/day (taxes and service charges included).
Public transportation from Montreal
Downtown terminus (Bonaventure metro) : Line 96, door 17 or 18
Transfer at St-Jean Terminus to the Hot Air Balloon Shuttle or the St-Jean Blue Line bus service
Public transportation from the South Shore
Panama (Brossard) Terminal: Line 96, platform No 15
Transfer at St-Jean Terminus to the Hot Air Balloon Shuttle or the St-Jean Blue Line bus service
Public transportation in Saint John
Watch for electronic variable message signs on Highway 10, Highway 30 and Highway 35 to keep you informed of traffic conditions as you approach the event site. Bike rack on the bus.
Bikes
Bicycle racks are located outside the site and near the pedestrian entrance. Bicycles are not allowed on the event site.
Yes, folding chairs are allowed.
Yes, a landscaped area with tables and shade will allow you to make the most of your meal. In addition, a gourmet alley will be waiting for you on site!
No, we have everything you need! Personal alcoholic beverages are therefore prohibited.
In accordance with the law, it is strictly forbidden to consume any form of cannabis on the entire festival site.
For more details, you can consult this link.
Yes, click here to learn more about accommodation options in the area.
Yes, click here to learn more about accommodation options in the area.
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