We value your experience with us. That's why we set up and offer several kiosks and services on our site to meet all your needs. So you can enjoy unforgettable moments with your loved ones or family in complete tranquillity.
Do you have a question during your hot-air ballooning experience? An information kiosk, located near the entrance to the site, is at your disposal to provide you with all the information you need during your visit. Whether it's about our services, kiosks, balloon flights, programming or anything else, you'll always find a member of our team ready to help.
The safety of all our festival-goers, young and old, is our top priority. Every year, our Parent-Secours kiosk offers bracelets to identify your children and reach you quickly in case of need. Ensure your family's safety and enjoy your visit with complete peace of mind!
→ Loan of wheelchairs;
→ Loan of children's buggies;
→ Lockers (available in limited quantities, only for buggy and wheelchair renters).
The Soothing Tent is the ideal place for anyone needing a sensory break on the Festival site. This calm and soothing space, specially designed for your well-being, will enable you to relax and rediscover greater emotional comfort.
To promote well-being, this space will provide you with sensory equipment adapted to your needs.
In addition, a small team with special needs awareness will be on hand to support you.
The perfect place for a moment's rest. The Parent-Child Center brings together everything you need to ensure your little ones' well-being:
→ Sinks;
→ Private nursing room;
→ Changing tables;
→ Diapers and wipes;
→ Microwave ovens.
In need of assistance? On August 16 and 17, a GRIP squad will be on hand to detect at-risk situations, intervene and quickly direct you to the appropriate services. GRIP will also offer a prevention and intervention service in the event of violence or harassment.
→ St John Ambulance;
→ Toilets;
→ Bike racks;
→ Public transport and shuttle service;
→ Taxi or bus service;
→ Stroller rental.
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