No refunds or exchanges on International de montgolfières products under any circumstances.
All prices displayed on our Site are in Canadian dollars.
For each product, the maximum quantity is 8 per transaction.
Products purchased are available in electronic format. For a physical ticket, postal charges will be added to your transaction and tickets will be mailed to you starting May 1, 2025.
To access your digital tickets, you must log in to Ticketmaster with the e-mail address you used to complete your transaction. After your purchase, if you do not find your e-tickets in your inbox, please check your junk mail folder.
Reproduction and modification of the various products sold by the Festival are strictly forbidden. Anyone found to have modified or reproduced any of the International's products will be refused access to the Festival for the duration of the event. In such a case, the International reserves the right to seize and cancel the product, the related order and any other purchase/reservation made by the person charged with the offence or the purchaser of the product concerned.
"If you fail to comply with applicable laws regarding your transactions, you will not be able to hold us liable. We may provide law enforcement agencies with information you have provided to us regarding your transactions to assist in any investigation or prosecution on your part. If we are unable to verify or authenticate the information or tickets you have provided during any registration, order, purchase, ticketing, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be cancelled, we may refuse to honor all pending and future ticket purchases made with such credit card or bank accounts or via any online accounts associated with such credit cards or bank accounts. This license does not affect the ownership of your User Content, including the right to further license your User Content, except to the extent that it conflicts with these Terms. We are not obligated to display, perform or otherwise use your User Content, or to identify the source of your User Content. You will not make or permit any claim against us that our use of your User Content violates any of your rights."
For more information, please see Ticketmaster's Purchasing Policy.
Tickets obtained online from unauthorized sources and not directly from our Site or Ticketmaster's Site, may be lost, stolen and counterfeited and, if so, are invalid. In addition, neither we nor Ticketmaster guarantee the authenticity of tickets purchased from unauthorized third party resellers (such as brokers or individuals), we recommend that you purchase tickets directly through Ticketmaster. Neither Hot Air Balloon International nor Ticketmaster will be held responsible for any transaction made other than on the latter's platform.
"Illegal resale (or attempted illegal resale) of tickets, including, but not limited to, counterfeiting or copying of tickets, is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be required to provide legal advice regarding resale or ticket pricing. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone we determine is, or has been, in violation of our policies. Since we do not guarantee the authenticity of tickets purchased from unauthorized third-party resellers (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners or from the venue box office to guarantee ticket authenticity. Tickets may not be used for advertising, promotions, competitions or prize draws, unless expressly authorized by us in writing." - Ticketmaster
For more information, please consult the Ticketmaster Purchasing Policy.
Please ensure that your order includes the exact products and quantities required before confirming it. It is the buyer's responsibility to verify the order before confirmation.
After completing your purchase, you will see your invoice on screen and receive it by e-mail. If you do not receive it (on-screen or by e-mail) after submitting payment information, if you receive an error message or if there is a service interruption at the time of the transaction, you are responsible for contacting Ticketmaster directly to ensure that your order has been processed. If you do not receive confirmation, the Festival cannot be held responsible for any errors or omissions in the processing of your order. No fault or responsibility can be attributed to the Festival in this case.
Daily tickets can be transferred as many times as you like, until they are activated. Please note that parking, terrace access and proscenium access are not transferable.
If, in the same transaction, you purchased a daily ticket or passport and added parking, terrace access or proscenium access, ONLY the daily ticket is transferable.
If you leave the parking lot with your vehicle, you will have to pay for parking again when you return.
Every product, with the exception of the integrated passport, sold by the International Balloon Festival is available in electronic format. If you prefer a physical ticket, you will need to check the box for postal delivery, and an additional postage charge will be added at the end of your transaction. Postage will start on May 1, 2025.
Festival-goers must receive a stamp on leaving the site if they wish to return during the day. As soon as they return, they must present their stamp in order to gain access to the festival site again.
Regularpassport13 years and over
Thepassport only gives access to the Festival site for 7 days for people aged 13 and over.
Youthpassport5 to 12 years
Thepassport only gives access to the Festival site for 7 days for people aged 5 to 12 years. Proof of age may be required. Children aged 12 and under must be accompanied by an adult.
Regular integratedpassport13 years and over
Thepassport gives access to the Festival site, rides and parking for 7 days for people aged 13 and over.
Youth integratedpassport5 to 12 years
Thepassport gives access to the Festival site and rides for 7 days for people aged 5 to 12 years. Proof of age may be required. Children aged 12 and under must be accompanied by an adult.
Dailyticket
Eachdaily ticket purchased only gives access to the site on the day mentioned on the digital ticket. It is your responsibility to check the schedules, on the official website of the International Balloon Festival, which may be different each day as well as the exclusions of the different products.
Terraceaccess
Eachterrace access ticket purchased only gives access TO THE TERRACE. You must purchase a daily ticket, or a passport, in order to access the site. The daily ticket and the terrace access ticket give access to the day mentioned on the digital ticket. It is your responsibility to check the schedules, on the International Balloon Festival website, which may be different each day, as well as the exclusions for the various products.
Frontstageaccess
Eachfrontstage ticket purchased only gives access TO THE FRONTSTAGE. You must purchase a daily ticket, or a passport, in order to access the site. The daily ticket and the proscenium ticket give access to the day mentioned on the digital ticket. It is your responsibility to check the schedules on the International Balloon Festival website, which may vary from day to day, as well as product exclusions.
In reference to the above products, several payment methods are accepted, including American Express, Visa, MasterCard, Discover, and Ticketmaster and Live Nation gift cards and/or concert cash vouchers. Ticketmaster and Live Nation "concert cash" vouchers Live Nation vouchers for eligible events.
Please note that no cash will be accepted on site. Major credit cards are accepted as well as debit cards.
All sales of International Balloon Festival products are made through the Ticketmaster platform or directly on site at the festival and are final. It is your responsibility to check your order and ensure that you have the type and quantity of product you require.
All Festival programming, including balloon flights and shows, is subject to change, delay or cancellation without notice.
If you are unable to attend the event, we will not issue a refund. Dress appropriately for the day's weather. You may, however, transfer your ticket to a third party.
Once tickets have been activated, they cannot be refunded. In the event of cancellation please contact us at festival@montgolfieres.com.
If an event is cancelled, postponed, rescheduled or moved, and we approve refunds, only the original purchaser, i.e. the person who purchased the tickets in question directly from Ticketmaster, will receive any available refund (or may take advantage of an optional credit offer, if applicable), and no further action is required on the part of the recipient of the transferred tickets. Refunds are made via the Ticketmaster app or website.
For postponed or moved events, recipients of transferred tickets will need to transfer the tickets to the original purchaser so that the original purchaser can take advantage of any available refunds and/or credit options.
Please note that recipients of transferred tickets are not eligible for any available refunds or credits, as they did not purchase the tickets directly from Ticketmaster.
L'International may change its exchange and refund policies at any time, at its sole and absolute discretion. If you require support, we invite you to contact customer service at festival@montgolfieres.com.
Anyone over the age of 5 must have their own ticket to enter the Festival site. Children aged 4 and under have free access to the festival site.
All children aged 12 and under must be accompanied by an adult. Children 12 and under must still provide proof of age.
By submitting their access card (e.g. CAL), each wheelchair user will be entitled to one (1) companion with free access to the site. In addition, each wheelchair user and their companion have access to the dedicated platform near the main stage.
By submitting their access card (e.g. CAL), each person requiring assistance will be entitled to one (1) attendant free of charge.
When you visit the Internet site (hereinafter the "Site") of the International Balloon Festival of Saint-Jean-Sur-Richelieu (hereinafter the "International", "Festival", "we", "us" and "our"), you agree to abide by the conditions of use and the laws and regulations in force in Quebec.
If you do not comply with all the terms and conditions of use, you may lose access to the site. Any service of process or institution of legal proceedings shall be effected in the judicial district of Iberville, Province of Quebec.
L'International cannot guarantee that its Site will be error-free, or that it will be free from interruption, computer attack, service failure or temporary interruption, whether caused by the Site itself or by a third party, nor that it will provide all the results hoped for by searching or using its content or related links. The Site and its content are provided "as is". The International cannot be held responsible for any direct or indirect damage caused by the use of its Site. The Festival does not guarantee any specific results from the use of the online purchasing system.
All pass holders (daily tickets and passports) acknowledge and accept the risks involved in participating in the various activities programmed by the International. They assume full responsibility for any risks arising from the activities and waive all claims for physical or material loss or damage resulting from any cause whatsoever suffered by the holders, before, during or after the event. Any person failing to comply with all rules and regulations will be required to leave the event without refund. In addition, he/she may be held liable for any loss or damage resulting therefrom.
Under no circumstances can we be held responsible for lost, stolen or broken personal items.
During the Festival, you can go to the information booth, where lost items will be found. After the Festival, you can go to the International Balloon Festival office, where lost items will be kept for a period of one month.
Last update: November 28, 2024
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